Shipping policy
Order Processing
All orders are processed within 1–3 business days (excluding weekends and holidays) after your order is placed.
Once your order has been processed and shipped, you will receive a confirmation email with tracking information.
Please note that during periods of high demand, holidays, promotional events, or unforeseen carrier delays, processing times may be slightly extended.
Shipping Times
Estimated delivery times may vary depending on your location and shipping carrier availability.
United States
- Estimated delivery: 4–12 business days
International Orders
- Estimated delivery: 7–21 business days
Shipping timelines are estimates only and are not guaranteed.
Tracking Information
Once your order ships, you will receive a tracking number via email. Tracking updates may take 24–72 hours to appear after the label is created.
If you do not receive tracking information within a few business days after placing your order, please contact our support team.
Incorrect Addresses
Customers are responsible for entering the correct shipping address at checkout.
If an incorrect or incomplete address is provided and the package is returned to us, the customer may be responsible for additional shipping fees required to resend the package.
We are not responsible for orders delivered to incorrectly entered addresses.
Lost, Delayed, or Stolen Packages
Once a package has been handed over to the shipping carrier, delivery timing and handling are outside of our direct control.
We are not responsible for:
- Carrier delays
- Lost or stolen packages marked as delivered
- Delivery issues caused by the shipping carrier
- Delays due to weather, customs, holidays, or other external factors
If your package appears lost or delayed, we recommend contacting the shipping carrier directly first. Our support team will still do our best to assist you whenever possible.
Returned Packages
If a package is returned to us due to:
- Incorrect address
- Failed delivery attempts
- Refused delivery
The customer may be responsible for reshipment costs.
Separate Shipments
In some cases, orders containing multiple items may arrive in separate packages depending on warehouse availability and fulfillment logistics.
Contact Us
If you have any questions regarding your order or shipping, please contact our support team at:
Email: support@neloria.com